Facilities

Debt collection first and foremost requires skilled, professional and persistent personnel; an in-depth understanding of the client's needs, expectations, public image and policies; effective operating procedures; a state-of-the-art computer system and technological infrastructure; reliable subcontractors (for asset seizures and information gathering) and convenient means of communication for clients and debtors. Our office meets and even surpasses all these requirements.

The Team

The team consists of collection professionals whose knowledge and experience help form a unit that strives to achieve a common goal: the rapid, effective collection of any sum from any location. The team includes the attorneys of the legal department, collection specialists averaging over 10 years of experience in the field and the accounting, claims, and international departments.

In addition, the team includes call center members who maintain regular, direct contact with the debtors and encourage payment

 

Office Management

The team is managed by a manager with 10 years experience in the office. Her primary role involves the regular review of work progress and providing solutions to queries.

Collection team employees, in addition to their base salary, receive a premium for meeting goals in accordance with a system developed by an external consulting firm. This reward method encourages and guarantees success for both the office and its clients.

 

Social Consciousness

As part of its social philosophy and efforts to contribute to the community, the office strives to employ differently-abled people in positions commensurate with their abilities.

 

Close Client Relations – The Referent System

Every client is assigned a personal liaison (referent) who has extensive knowledge of the client's needs and who is directly responsible for managing and advancing the client's interests while providing regular updates and consultations with full transparency.

Tools and Methods that Guarantee Effective Collection

The office's sophisticated computer system enables efficient control, command and management of client files, and subsequently achievement of the goals of the office and of its clients: efficient, effective debt collection while generating reliable reports and real time updates for clients.

Computerization with the Courts and the Judgment Enforcement Department

The connection with the courts including their Departments of Judgment Enforcement is through computers. Claims are transmitted by computers to the courts as files.  Conversely, the same holds true for judgments received from the courts. Administrative notices from courts, as well as judgments can be viewed on the office's computer screens. Direct computer connection with the Court's Judgement Enforcement Department allows real time viewing of the progress of the enforcement procedures and generation of foreclosures of bank accounts, policies in insurance companies,vehicles,etc. all at the click of a button.

Direct Communication with Clients

A significant percentage of the office's clients are connected to the office via an online connection. File data and regular updates are uploaded directly from the
client's database into the office's computers, significantly speeding up collection processes 

Fast, Computerized Data Conversion

For customers who send their debt collection data via email, the office offers a designated conversion program that automatically converts their debt collection data into the office's files, thereby saving precious time in data entry and allowing collection proceedings to begin on the same day.

 

Direct Communication with Information Providers

The office is computer-linked to key information providers: Ministry of the Interior, Companies Registrar and credit reporting agencies.

Payment Options

Debtors can pay their debts by: vouchers approved by the Postal Services, credit cards, via the internet through secured payment page (SSL), in cash, by bank transfer or checks.

Accurate Real-time Reporting

Reliable and handy claim status reports are vital to every client. To meet this need, the office offers clients the ability to connect to a special program that allows them real-time viewing of the status of their collection files. Computerized reports that display the status by cross-sections are provided to clients via the Easy Report software.

Foreclosure Contractors and Investigators

Isaac Eilat Law Offices maintain ties with several approved and licensed contractors to carry out foreclosures of chattels, real estate and other procedures. In order to track down addresses and conduct financial investigations, the office is affiliated with leading detective and skip tracing agencies.

Paperless Office

All office documents are scanned and electronically routed to relevant files in the Platinum Lawyer system and can be viewed on the computer. The added value to clients is immediate retrieval of any document without having to track the hard copy, saving time and significantly increasing work flow efficacy.

Updated and Available Telephone Infrastructure

All phone lines in the office are digital lines that support the latest cutting edge technological applications. The office accepts calls 24/7.

 

Control  and Oversight

The office is affiliated with an accounting firm that oversees the collection money ,and trust accounts and transfers the money to the clients.

 

Separate Trust Accounts

A separate trust account is opened for each individual client into which the collection proceeds that were made on his behalf are deposited. The client can view the account on his computer.

 

Did you know? A state-of-the-art computer system and strict working procedures are critical components in the office's success in achieving its required goals.